The customer service and the condition the yarn arrived in was the best I have ever had for anything purchased online! Absolutely chuffed. While the ply of the yarn wasn't thick enough for my project I just knitted with three strands at the same time and got a fantastic result. Love the colours. The "Rustic" was a perfect combination of colours for my project. Just need it to be chunkier! (hence 4/5 rating) Other than that... just fantastic.